In the event of a consumer dispute, consumers may refer the matter to an Alternative Dispute Resolution (ADR) entity, in accordance with Law No. 144/2015 of 8 September.

The competent entity shall be determined according to the location of the accommodation establishment and the geographical area covered by the relevant arbitration centres.

Where applicable, consumers may contact:

National Centre for Consumer Dispute Information and Arbitration (CNIACC)

• Address: Rua D. Afonso Henriques, No. 1, 4700-030 Braga, Portugal

• Email: geral@cniacc.pt

• Telephone: +351 253 619 107

• Website: https://www.cniacc.pt/pt/

For further information about Alternative Dispute Resolution entities and their respective areas of competence, please visit the Consumer Portal.