Booking Terms and Conditions

Booking Conditions: All bookings are subject to accommodation availability and payment confirmation. To confirm the booking, the guest must make the corresponding payment within the deadlines specified for each accommodation.

Payment Methods: Bookings may be paid for by credit card or bank transfer. Guests are also subject to the specific rules and regulations applicable to each accommodation.

Pre-Check-in: Once the booking has been completed, the person responsible for the reservation will receive an email and/or SMS from HostinriAveiro confirming the booking and providing important information about the accommodation, as well as details of additional services (such as transfer services or extra cleaning services).

Guests will be asked to complete an Accommodation Registration Form, which is essential for preparing their stay. The form will request, in particular, the expected arrival time, the total number of guests staying at the accommodation – so that we can provide the appropriate number of bed linen sets and bath towels – as well as mandatory information required by the Foreigners and Borders authorities.

Guests must state the exact number of people staying at the accommodation in the Accommodation Registration Form. The number of guests specified in the booking must not exceed the maximum occupancy of the accommodation. If the number of guests exceeds the permitted limit, HostinriAveiro reserves the right to require guests to vacate the accommodation without any compensation or refund of the amounts paid.

HostinriAveiro cannot be held responsible for incorrect or incomplete submission of the Accommodation Registration Form. Any attempt to alter and/or falsify the original information will invalidate the Accommodation Registration Form and may result in the cancellation of the booking.

Cancellation Policy: Following booking confirmation, the following cancellation conditions shall apply:

a) In the event of cancellation made 14 days or more before the check-in date, the guest will be charged 50% of the total booking amount.

b) In the event of cancellation made less than 14 days before the check-in date, the guest will be charged 100% of the total booking amount.

In the event of overbooking (i.e. simultaneous bookings for the same accommodation) at the accommodation booked by the guest, the guest expressly acknowledges and agrees that HostinriAveiro may relocate the booking to accommodation of the same category, ensuring in all cases that the quality of the alternative accommodation is not inferior to that of the accommodation originally booked by the guest. This relocation will be carried out at no additional cost to the guest, who shall not be entitled to any compensation from HostinriAveiro on these grounds.

Stay Conditions: The person responsible for the booking must be at least 18 years old and must remain at the booked accommodation throughout the entire stay. Guests under the age of 18 may only be accommodated when accompanied by an adult who is the person responsible for the booking.

The person responsible for the booking must provide a valid residential address, telephone number and email address.

Pets of any breed, size or age are not permitted in HostinriAveiro accommodations. HostinriAveiro reserves the right to require guests to vacate the accommodation without any compensation or refund of the amounts paid if any animal is found inside the property.

Smoking is not permitted inside the accommodation.

Pursuant to Article 45(1)(a) of the Convention Implementing the Schengen Agreement, the accommodation of foreign nationals must be reported to the SEF (Portuguese Immigration and Borders Service). For this purpose, foreign nationals are defined as all individuals who do not hold Portuguese nationality.

For the purposes of the above provision, all guests of foreign nationality must provide all the information required for identification purposes through the Accommodation Registration Form, no later than the check-in date.

Guests must notify HostinriAveiro of any damage to the accommodation, its contents, equipment or accessories occurring during their stay, even if the guest considers the damage to be normal wear and tear or believes they are not responsible for it. Failure to notify HostinriAveiro of such damage may result in the guest being held liable for it.

Additional Services: HostinriAveiro offers guests a range of additional services, including private transfers, cleaning and laundry services, baby cots and tickets for various tourist attractions.

All additional services must be requested in advance and are subject to availability confirmation. HostinriAveiro shall not be held responsible for any services provided by external suppliers.

Check-in and Check-out: At check-in, identification documents will be requested from the person responsible for the booking, as well as from all foreign guests, in order to verify the information previously provided.

Unless otherwise agreed, check-in on the scheduled arrival date takes place between 3:00 p.m. and 8:00 p.m.

For late check-in (after 8:00 p.m.), an express check-in service may be available. Guests must confirm this possibility in advance with HostinriAveiro. The express check-in service is conditional upon the prior and complete submission of the Accommodation Registration Form by all guests.

Check-out must take place by 11:00 a.m., and all guests must vacate the accommodation by the scheduled time.

Guests must inform HostinriAveiro of their preferred check-out time so that a member of the HostinriAveiro team can be present.

If it is not possible for a member of the HostinriAveiro team to be present at check-out, guests may leave the keys at the same location where they collected them at check-in and notify the team of their departure.

Guests must NOT leave the keys in the door lock.

If a guest refuses to vacate the accommodation, HostinriAveiro reserves the right to enter the property, remove the guest's belongings, change the locks and take any other measures deemed necessary. The guest shall be responsible for all costs arising from any such action.

Any changes to arrival or departure dates and times must be confirmed by HostinriAveiro. In the event of delays without prior notice and confirmation from HostinriAveiro, a fee equivalent to one night's accommodation will be deducted from the security deposit.

At check-in, HostinriAveiro provides only ONE set of keys. Guests must take care not to lose them or leave them inside the apartment. All keys must be returned at check-out.

Additional charges will apply for lost keys or lockouts. The applicable fees are as follows:

• Lost keys (price per key): €30

• Emergency call-out (between 9:00 a.m. and 6:00 p.m.): €20

• Emergency call-out (between 6:00 p.m. and 9:00 a.m.): €50

If a locksmith service is required, the guest shall be responsible for the full amount charged by the service provider. The service provider's fee will depend on the complexity of the work, materials required, time spent and other relevant factors.

HostinriAveiro shall not be responsible for any items left inside the apartment after the guest's departure. Any belongings found in the apartment may be returned upon request.

The guest shall be fully responsible for all expenses associated with the return of their belongings.

Cleaning, Bed Linen and Towels: The accommodation will be cleaned before the guests' arrival. HostinriAveiro's basic service includes one set of towels, bed linen and some toiletries for each booking.

Additional cleaning services and products, including changes of bed linen and towels, are available at an additional charge.

Please note that an extra cleaning service will be provided for stays of 10 nights or more. Guests wishing to benefit from this service must confirm its availability on the day of check-in so that the cleaning date and time can be arranged.

If guests wish to have the accommodation cleaned during a stay of fewer than 10 nights, an additional fee will apply. To benefit from this service, guests must inform a member of the HostinriAveiro team on the day of check-in so that availability can be confirmed and the cleaning date and time arranged.

Guests must keep the accommodation as tidy and clean as possible and leave it in the best possible condition at check-out, allowing HostinriAveiro to welcome the next guests.

Guests must not leave rubbish inside the accommodation, by its entrance door or outside the building entrance (where applicable). All rubbish must be disposed of in the designated public waste bins.

Equipment, Furniture and Items in the Accommodation: If any appliance is not working or guests are unsure how to operate any equipment in the accommodation, they should contact the HostinriAveiro host responsible for the property.