The protection of your personal data is a priority for HostinriAveiro. Below, we explain who we are, the purposes for which we may use your data, how we process it, with whom we share it, how long we retain it, as well as how you can contact us and exercise your rights.

Who are we?

Your personal data will be processed by HostinriAveiro. HostinriAveiro is the data controller responsible for processing your personal data within the meaning of the General Data Protection Regulation (hereinafter referred to as the GDPR).

Why do we process your information?

Your personal data may be collected and processed by HostinriAveiro for the following purposes:

a) To comply with the legal obligations to which HostinriAveiro is subject, namely reporting obligations to the relevant immigration and border authorities and invoicing requirements.

b) For the purposes of performing the Temporary Tourist Accommodation Agreement or the Local Accommodation Management Agreement entered into with HostinriAveiro, including payment transactions, check-in and check-out management, guest management, security deposit holds, provision of additional services during the stay, such as cleaning, transfers and breakfast or grocery services, management of contractual obligations, or pre-contractual procedures.

c) For the purposes of contacting you by email, mobile communications and digital platforms within the scope of HostinriAveiro's marketing strategies, commercial and contractual information and communications, as well as in response to requests for information.

d) For the purposes of protecting property owned or managed by HostinriAveiro, as well as for statistical analysis.

Failure to provide personal data for the purposes set out in paragraphs a) and b) will prevent HostinriAveiro from complying with its legal obligations and may consequently result in the termination of the Temporary Tourist Accommodation Agreement or the Local Accommodation Management Agreement, without any entitlement to compensation. It may also result in HostinriAveiro being unable to provide its services adequately, for which it cannot be held responsible.

What types of personal data do we collect?

In the course of its activities, HostinriAveiro will collect and process the personal data necessary to provide the contracted services, respond to requests for information or manage pre-contractual procedures, namely identification details, contact details, bank details and payment card information.

For what purposes do we process your information?

Your personal data will be processed on the basis of the performance of the Temporary Tourist Accommodation Agreement, the Local Accommodation Management Agreement and compliance with the legal obligations imposed on HostinriAveiro, particularly those arising from legislation governing the entry, stay and departure of foreign nationals from Portuguese territory, as well as tax legislation (Article 6(1)(b) and (c) of the GDPR).

Additionally, personal data collected for the purposes set out in paragraph c) of the previous section will be processed on the basis of the consent you have given to HostinriAveiro for such processing (Article 6(1)(a) of the GDPR).

For the purposes set out in paragraph d) of the previous section, HostinriAveiro will process personal data on the basis of its legitimate interests (Article 6(1)(f) of the GDPR).

How long do we retain your information?

Without prejudice to any legal or regulatory provisions or court orders to the contrary, the personal data collected will only be retained for the minimum period necessary to fulfil the purposes for which it was collected or subsequently processed.

To whom may we disclose your personal data?

HostinriAveiro may need to share some of your personal data with other recipients. These recipients include:

a) Organisations and/or companies affiliated with HostinriAveiro, provided that they comply with an equivalent personal data protection policy.

b) Public authorities to which HostinriAveiro is legally required to provide information, namely the relevant immigration and border authorities and the Portuguese Tax Authority.

c) Data processors providing certain services involving your personal data under a data processing agreement and solely for the purpose of providing technical assistance to HostinriAveiro. These include, in particular, website hosting providers, email marketing service providers, cleaning companies, law firms, accounting firms and insurance companies.

d) Competent authorities to which HostinriAveiro is legally required to disclose information in the course of judicial proceedings or to detect technical and/or security issues, such as judicial authorities or competent supervisory authorities.

Is my data transferred to countries outside the European Union?

Your personal data collected by HostinriAveiro will not be transferred to any entity established outside the European Union.

Exceptionally, and subject to certain conditions, HostinriAveiro may transfer your personal data to countries outside the European Union in accordance with applicable legislation, namely for data hosting or storage purposes, outsourced technical processing, data backup and recovery, and service development.

HostinriAveiro guarantees that your personal data will not be transferred to countries that do not ensure an adequate level of protection in accordance with the GDPR.

What are my rights?

At any time, in accordance with the GDPR, you may request access to your personal data, as well as its rectification or erasure, restriction of processing, exercise your right to object and your right to data portability.

If the requests submitted are manifestly unfounded or excessive, particularly due to their repetitive nature, HostinriAveiro may charge a reasonable fee taking into account the administrative costs of providing the information or communications, or taking the requested action, or refuse to act on the request.

With regard to personal data processed by HostinriAveiro on the basis of your consent, you have the right to withdraw your consent. Exercising this right will not affect the lawfulness of processing carried out on the basis of consent given prior to its withdrawal, nor any subsequent processing of the same data based on another legal ground, such as the performance of a contract or compliance with a legal obligation to which HostinriAveiro is subject.

You also have the right to lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados – CNPD).

Security and Confidentiality

We are committed to keeping your data secure and therefore implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk associated with storing your personal data.

However, the transmission of information over the Internet is not completely secure, and we cannot absolutely guarantee the security of information transmitted through our website.

We also respect the confidentiality of your information. Accordingly, we do not sell, distribute or otherwise make your information commercially available to third parties.

HostinriAveiro undertakes to keep your information confidential in accordance with this Privacy Policy and applicable legislation.

Do you have any questions?

If you have any questions regarding the processing of your personal data or wish to exercise any of your rights, please contact us:

Email: hostinriaveiro@gmail.com

Please note that HostinriAveiro may occasionally update this Privacy Policy. We therefore ask you to review this document periodically to remain informed of any changes.